• What's your email address? 
• How do I make a booking?
• How do I pay for my ticket?
• Can I pay over the internet?  
• Can I pay by cheque to the conductor or driver?
• Can my ticket be paid once I reach my destination?
• When do I need to pay for my ticket?
• How do I phone you?
• How much luggage can I take on board?
• Can I take a bike?
• Can I request a seat?
• If I miss the coach, can I use my ticket to get on the next coach?
• Can I take my pet on the coach?
• Is there a toilet on board?
• Can I eat on the coach?
• Can I send a parcel on your coach?
• Do you provide accommodation?
• Do you stop at attractions?
• Will you drop me off at my accommodation?
• Can I carry firearms as luggage?

• Are the buses equipped?

• Are radios, laptops,cellular phones, or electronic games allowed on buses? 

What's your email address?
Our email address is This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

How do I make a booking?
You can book online using our Online Reservations System, or by faxing +251 115 158696, or phoning to any ticket office phone number         

idicated at the bottom of this website.
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How do I pay for my ticket?
You can pay at our ticket offices indicated at the bottom of this website.                                                                                                                

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Can I pay over the internet?
No, for the time being but in the near future we are preparing to make customers pay using the secure Online Reservations System.
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Can I pay by cheque to the conductor or driver?
Selam bus's policy is for conductors & drivers not to accept cheques.
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Can my ticket be paid once I reach my destination?
Selam bus does not accept payment upon arrival.
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When do I need to pay for my ticket?
At least two days (48 hours) before travel.
Reservations not paid before 48 hrs will be cancelled.                                                                                                                                              

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How do I phone you?
The best way to ensure you secure your seat at the fare you want is to book online via this web site, however if you would like to phone      

us you can use any ticket office phone number indicated at the bottom of this website.                                                                                                       
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How much luggage can I take on board?
Each passenger may take 2 pieces of luggage (max 25kg) per person free. For safety reasons, each passenger is limited to one carry on            

item (max 50kg). All extra items may carry an extra charge of 2 birr per kg on a space available basis.
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Can I take a bike?
Yes, but subject to space availability on the day of travel. There will be an extra charge of 3 birr per kg, payable to the conductor.
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Can I request a seat?
In order to ensure selam bus can always offer the most competitive fares, seats are not pre allocated and passengers may select their own        

seat when they board the bus according to first come first serve basis.
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If I miss the coach, can I use my ticket to get on the next coach?
Your ticket is valid for the service booked and for the date the ticket is valid for. If you miss the service your ticket is valid for your ticket will       

be 50% refundable and transferable up to a week. For further information please call us.
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Can I take my pet on the coach?                                                                                                                                                                                                                                                                            No dogs, cats, birds, or other animals will be transported. However, a service animal, trained for the purpose of accompanying a disabled                

person, will be permitted to travel with the disabled person at no additional charge.                                                                                                                                                                                                                                                                                                                  Back to FAQ Index


Is there a toilet on board?
Selam bus stop regularly for toilet breaks however do not have toilets onboard.
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Can I eat on the coach?
Plastic packed spring water, soft drink, juice and snacks will be provided by our conductors however hot food & drink as well as alcoholic    

drinks are not for safety reasons.
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Can I send a parcel on your coach?
Selam bus does not accept freight or unaccompanied luggage.
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Do you provide accommodation?
No. We've stripped the cost right down to bring you great value transport throughout main cities of Ethiopia.
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Do you stop at attractions?
Yes. for not more than 15 minutes.
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Will you drop me off at my accommodation?
While we don't drop you right at the door of your accommodation, most stops in major cities are within close proximity to all                               

the main roads and hotels.
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Can I carry firearms as luggage?
Yes, if you have legal permit from the concerned gov’t body.
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Are the buses equipped?
Yes. All Selam buses are equipped with air conditioning, reclining seats with headrests & safety belt, tinted windows, Fridge &  Monitors

so that passengers are entertained by DVD/VCD music/film, cake, juice or plastic packed spring water while traveling.
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Are radios, laptops, cellular phones, or electronic games allowed on buses?
Radios, laptops and other electronic items may be carried on board, provided that they do not disturb fellow passengers and that

headphones are used.
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