• Ticket prices are set periodically by the management of the company based on the market price of all necessary expenses such as the price of the bus, fuel, Tire and spare parts, etc.

• A passenger who cancels his trip before 2:00 p.m. in the afternoon a day before the departure can get a full refund of his ticket money. But cancellation of a scheduled trip after 2:00 p.m. and on the morning of the departure can only entitle the passenger to the return of half of the ticket price. 

• A passenger who couldn't make the trip due to reasons beyond his control can sell his ticket to another passenger with the permission of the bus attendant or the ticket officer. However, selling the ticket for profit is completely forbidden and illegal.

• Unused ticket cannot be fully or partially refunded if a month has elapsed following its purchase.
  
  

• Children up to 7 years of age can travel free of charge. From ages 7-11 years, the child pays half-price. Those who are above 11 years old have to pay the full price.  

• Passengers are advised to take their seats according to the seat number indicated in each and every ticket. However, exchanging of seats made by the agreement of the passengers themselves is permitted.
  
  
• A passenger has the responsibility to show his Identity Card while purchasing the ticket.  He must also present his ID card if requested by the bus attendant or by any other authorized personnel.    
      
• Tickets are sold on a fair and transparent manner on a first-come first-serve basis.
  
  

Luggage Allowance and Pricing

• Each and every passenger is entitled to a luggage of up to 25 kg of weight. But it is chargeable for trade commodities even if it is less than 25 kg.
  
  
• Passengers are required to lock their luggage properly and write their names in the inner and outer part of their luggage
  
  

• Passengers are required to pay Br.0.1533 per kilogram per km for any luggage exceeding 25 kg loaded on the roof rack of the bus.

• Passenger luggage can be loaded either on the luggage rack (cabin) or roof rack depending on its size, content and type.
  
  
•  A passenger is allowed to have a maximum load of 75 Kg.
  
  
• Passengers are advised to carry with them cash and expensive items such as electronics, CD players, jewels and ornaments instead of putting them in the luggage loaded in the luggage rack or roof rack.
  
  
•  The Company is not obliged to load any material that affects the safety and comfort of its passengers such as inflammables, liquid, ointments, oils, paints, charcoal, pepper and any material which is not packed and sealed properly.
  
  
•  In case of any loss of luggage, the company indemnifies the passenger at a rate of Br. 10.00 per kilogram as per the weight indicated in the ticket. However, the company’s maximum liability is up to 75 kilograms only.
  
  
• The Company cannot be liable for any damage that occurs to any luggage due to its fragile nature and inappropriate packing, and for any luggage that exceeds the specified weight limit as indicated in 3.2.8 above. 
  
  
• The Company will not take any responsibility for goods that are lost either in the luggage rack or inside the bus.
  
  
• The Company will not take any liability for any change in appearance, shape and form like unwanted mark or marks, cuts and indentation, cracks and bruises that occur to any luggage for reasons beyond its control.
  
  
• Passengers are required to collect their luggage as soon as bus arrives and stops at their place of destination.
  
  
•  Any loss or damage of whatsoever nature should be reported immediately before the bus leaves the place of destination.
  
  
• The Company will not take any responsibility for any uncollected luggage at the place of destination.
  
  

• Luggage Unloading will be done only at the last place or city of destination.