Bus Driver

•  It is strictly forbidden for the driver to take any alcoholic drinks or chew chat while on duty. Due to the delicate nature of the job, the utmost precaution is required for the safety of the passengers.  All Selam Bus drivers are not allowed to consume any sort of drug, chat or alcohol even during their days off. 

• The driver has to have proper rest and adequate meals during working days.
  
  
• He should always appear with a clean uniform & badge  during workdays.
  
  
• While on travel, he is expected to respect passengers’ rights, safeguard their comfort, interests and desires to ensure a pleasant and comfortable trip by regulating the in-bus  entertainment facility and its temperature controls. He should also strictly adhere to all transport and driving rules and regulations of the country.      
           
• The driver is not allowed to take the bus out of its legal terminal and destination and out of its line of travel. He is not allowed to have a personal luggage exceeding 25 kg of weight with out the consent and permission of the responsible body or authority.  
  
  
•  He is not allowed to stop the bus in a manner, which affects the time, convenience and comfort of the passengers.

DUTIES AND RESPONSIBILITIES OF THE CONDUCTOR

• Follow-up the neatness and cleanness of the internal & external part of the bus during travel.

• Take utmost care of the safety and security of passengers and make all efforts necessary to maintain the comfort of passengers and give first aid treatment in case any of the passengers gets sick during travel.

  
  

•  Should serve the passengers with snacks and refreshments as appropriate

• Should treat all passengers with respect and continuously be on alert to satisfy the needs and requirements of the passengers in as much as possible as per regulations.
  
  
• Take care of the music and movie entertainment of passengers. VCDs, DVDs and cassettes are only provided by the company. Cassettes brought by passengers can not be utilized for entertainment.
  

PASSENGER’S RESPONSIBILITIES

• Smoking & drinking alcohol inside the bus is not allowed.
  
  

• Passengers are required to fasten their seat belts during travel.

• Passengers should refrain themselves from tampering with the emergency exit system at normal times.
  
  
• Dropping/throwing used chewing gums inside the bus is strictly forbidden.
  
  
• Passengers are not allowed to leave their seats and move about in the bus in a way that disturbs the comfort and ease of other fellow passengers in the bus.
  
  
• Committing acts that affect the security, safety and comfort of other passengers in the bus is prohibited. Any act that endangers the reputation of the bus company is strictly forbidden.
  
  
• Opening the windows without the consent and permission of the bus attendants is not allowed since the bus has already a central air conditioning system.
  
  
• At break times, it will be the responsibility of the passengers themselves to be back on the bus within the permitted time limit of 15 minutes.  The company will not take responsibility if they are left behind.
  
  
• Passengers with serious health problems are not allowed to use the bus without a medical certificate from appropriate health institutions.

 

IN BUS RECEPTION AND ENTERTAINMENT

• While on travel, passengers are provided for free of charge bottled water (or a soft drink of their choice) and a loaf of traditional bread known as "Hibeshti" before noon.  In the afternoon, they are provided with a free drink and some biscuits or "Kollo".
  
  
• All the movies and musical entertainments provided by the bus service while on travel are chosen with due respect to the cultural, social and religious values of the country.

 

BUS TEMPERATURE

• The bus driver has to use the air-conditioner system fitted in the bus for adjusting and maintaining the temperature inside the bus to maintain the comfort of the passengers.
  
  

• Passengers are not allowed to open the doors and windows of the bus without the consent and permission of the bus attendant.

 

STOPOVERS & HOTEL ARRANGEMENTS

• All buses are required to reach all destinations according to the schedule set earlier or announced by the bus service at the beginning of the trip unless the schedule is affected for reasons beyond control due to unforeseen and unpreventable circumstances.

  
  
• Normally, the bus will stop for a brief break before and after lunch time at appropriate rural venues or open spaces for fifteen minutes. However, passengers who do not return to their seats within the specified time will be responsible for any inconveniences that may happen to them.
  
  
• Efforts will be made to choose appropriate and convenient places for breakfast, lunch and night stopovers in terms of services provided and the desired comfort and security of the passengers and the bus itself. However, this will be subject to the objective realities and conditions of travel and weather.  

 

SAFETY AND SECURITY OF PASSENGERS

• Selam Bus makes all efforts and arrangements to safeguard the life and property of the passengers.

• All Selam Buses have comprehensive insurance agreements, which include all sorts of accidents that may entail damage to the life and property of all passengers which could arise as a result of collision or overturning of the bus, theft and fire, BSG (bandits & shifta cover), Passengers legal liability for each seat & third party legal liability.
  
  
• No one except the authorized personnel of the bus and the passengers themselves is allowed to board the bus and engaged in any type of retail or trade activities in general.
  
  

• In case of damage or technical failure encountered by the bus, Selam Bus has already established the tradition of an immediate replacement.
  
  An appropriate bus is, therefore sent to the area in order to avoid the inconvenience and discomfort that the passengers can suffer as result of a delay.

 

INFORMATION AND COMMUNICATION SERVICES

• While traveling, all our buses have access to information and communication through mobile phone or radio services that enables them to contact the headquarters as well as all branches as required.
  
  
• At the beginning of every trip, passengers will be briefed about events and activities on the journey. If necessary, additional information will be given during travel time.
  
  
• Arrangement is also made to give our passengers the opportunity to listen to the national news in the morning and at noontime.
  
  

• Selam bus rules and regulations will be made available in Amharic, English, Oromifa and Tigrigna as well as in the languages of other nations and nationalities of the country when necessary. This booklet of rules and regulations will be put in the bags fitted at the back of every seat. In addition, passengers will benefit from the recorded information given via a cassette recorder fitted to the bus for such a purpose.

  
  
• As per the rules and regulations of the bus company, passengers will be provided with an evaluation form when necessary, and upon request, in order to give them the opportunity to voice their views and opinions on our service. On the regulation of the company, whenever necessary, or by the demand of the passengers, an evaluation paper will be delivered.  The feedback from customers is essential for improving the services the company provides.